In today’s fast-paced business environment, delivering exceptional customer support is essential.
With the integration of AI tools, companies can now provide real-time responses, understand customer behavior, and streamline support processes.
Let’s take a look at the ten best AI tools that are revolutionizing customer support.
In this article…
1. Zendesk’s Answer Bot
Visit Zendesk’s Answer Bot
What it does: Answer Bot employs machine learning to automatically respond to customer queries by suggesting relevant articles from the company’s knowledge base.
Pros and Cons:
| Pros | Cons |
|---|---|
| Reduces response time | Limited to knowledge base content |
| Integration with Zendesk Suite | Might not handle complex queries effectively |
2. Intercom’s Resolution Bot
Explore Intercom’s Resolution Bot
What it does: This bot automatically resolves common customer questions instantly, providing seamless 24/7 support.
Pros and Cons:
| Pros | Cons |
|---|---|
| Efficiently handles repetitive queries | Initial setup requires careful curation |
| Seamlessly hands off to human agents | Premium pricing for larger businesses |
3. Watson Assistant by IBM
Navigate to Watson Assistant
What it does: Watson Assistant offers a chatbot and virtual agent framework, providing personalized responses based on its continuous learning from customer interactions.
Pros and Cons:
| Pros | Cons |
|---|---|
| Can be deployed on multiple channels | Requires technical expertise for full optimization |
| Integrates with existing tools & CRM | Per-user pricing model |
4. ChatBot by LiveChat
Check out ChatBot
What it does: This tool helps design, develop, and integrate chatbots on websites, apps, and other platforms to automate customer support.
Pros and Cons:
| Pros | Cons |
|---|---|
| Drag-and-drop chatbot builder | Limited to the tool’s predefined capabilities |
| Integrates with multiple platforms | Advanced features require a higher tier subscription |
5. Kustomer IQ
Visit Kustomer IQ
What it does: Using AI, Kustomer IQ classifies, routes, and recommends answers to agents, making support operations smarter and faster.
Pros and Cons:
| Pros | Cons |
|---|---|
| Seamless integration with Kustomer CRM | Platform-specific; not standalone |
| Continuously evolves with data | Pricier than some competitors |
6. Dialpad’s VoiceAI
Discover Dialpad’s VoiceAI
What it does: It offers real-time call transcription and post-call analytics, allowing better insights and actions for customer support teams.
Pros and Cons:
| Pros | Cons |
|---|---|
| Improves call documentation accuracy | Relies on call quality for accuracy |
| Provides actionable analytics | More suitable for voice support channels |
7. MobileMonkey
Start with MobileMonkey
What it does: A chatbot builder for marketing, sales, and customer support on Facebook Messenger, Instagram, and other platforms.
Pros and Cons:
| Pros | Cons |
|---|---|
| Supports multi-platform integration | Strongly focused on social media platforms |
| User-friendly interface | Advanced features require premium plans |
8. Freshdesk’s Freddy AI
Explore Freddy AI
What it does: Freddy offers AI-powered support automation, understanding customer needs and guiding them to quick solutions.
Pros and Cons:
| Pros | Cons |
|---|---|
| Integrated with Freshdesk ecosystem | Might not be as effective outside its ecosystem |
| Offers agent assistance tools | Premium features at additional cost |
9. WotNot
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What it does: WotNot provides chatbot solutions for sales, support, and operations, ensuring 24×7 engagement.
Pros and Cons:
| Pros | Cons |
|---|---|
| No-coding bot builder | Advanced customization may require expertise |
| Supports various industries | Some integrations require higher plans |
10. Aivo
See Aivo
What it does: Aivo’s AI-driven solutions automate customer support on chat, email, and voice, offering personalized interactions at scale.
Pros and Cons:
| Pros | Cons |
|---|---|
| Multi-language and multi-platform support | Setup might require technical insight |
| Real-time analytics | Pricing can be steep for startups |
Conclusion:
AI tools in customer support are diverse, catering to various needs:
- Best for Quick Setup: Intercom’s Resolution Bot and MobileMonkey are relatively easy to integrate and use.
- Best for Large Enterprises: Watson Assistant and Kustomer IQ cater more to businesses that require extensive customization and integration.
- Best for Multi-Channel Support: Aivo and ChatBot by LiveChat provide extensive support across various platforms and channels.
Recommendation:
While AI tools revolutionize customer support, human touch remains irreplaceable. Businesses should integrate AI as an assistant, not a replacement.
Also, selecting a tool should be based on the specific support needs, customer demographics, and desired scalability.
Regular feedback and data analysis can help fine-tune AI responses to better cater to evolving customer expectations.
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