10 Best AI Tools for Customer Support

In today’s fast-paced business environment, delivering exceptional customer support is essential.

With the integration of AI tools, companies can now provide real-time responses, understand customer behavior, and streamline support processes.

Let’s take a look at the ten best AI tools that are revolutionizing customer support.

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1. Zendesk’s Answer Bot

Visit Zendesk’s Answer Bot
What it does: Answer Bot employs machine learning to automatically respond to customer queries by suggesting relevant articles from the companyโ€™s knowledge base.

Pros and Cons:

Reduces response timeLimited to knowledge base content
Integration with Zendesk SuiteMight not handle complex queries effectively

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2. Intercom’s Resolution Bot

Explore Intercom’s Resolution Bot
What it does: This bot automatically resolves common customer questions instantly, providing seamless 24/7 support.

Pros and Cons:

Efficiently handles repetitive queriesInitial setup requires careful curation
Seamlessly hands off to human agentsPremium pricing for larger businesses

3. Watson Assistant by IBM

Navigate to Watson Assistant
What it does: Watson Assistant offers a chatbot and virtual agent framework, providing personalized responses based on its continuous learning from customer interactions.

Pros and Cons:

Can be deployed on multiple channelsRequires technical expertise for full optimization
Integrates with existing tools & CRMPer-user pricing model

4. ChatBot by LiveChat

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What it does: This tool helps design, develop, and integrate chatbots on websites, apps, and other platforms to automate customer support.

Pros and Cons:

Drag-and-drop chatbot builderLimited to the tool’s predefined capabilities
Integrates with multiple platformsAdvanced features require a higher tier subscription

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5. Kustomer IQ

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What it does: Using AI, Kustomer IQ classifies, routes, and recommends answers to agents, making support operations smarter and faster.

Pros and Cons:

Seamless integration with Kustomer CRMPlatform-specific; not standalone
Continuously evolves with dataPricier than some competitors

6. Dialpad’s VoiceAI

Discover Dialpad’s VoiceAI
What it does: It offers real-time call transcription and post-call analytics, allowing better insights and actions for customer support teams.

Pros and Cons:

Improves call documentation accuracyRelies on call quality for accuracy
Provides actionable analyticsMore suitable for voice support channels

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7. MobileMonkey

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What it does: A chatbot builder for marketing, sales, and customer support on Facebook Messenger, Instagram, and other platforms.

Pros and Cons:

Supports multi-platform integrationStrongly focused on social media platforms
User-friendly interfaceAdvanced features require premium plans

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8. Freshdesk’s Freddy AI

Explore Freddy AI
What it does: Freddy offers AI-powered support automation, understanding customer needs and guiding them to quick solutions.

Pros and Cons:

Integrated with Freshdesk ecosystemMight not be as effective outside its ecosystem
Offers agent assistance toolsPremium features at additional cost

9. WotNot

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What it does: WotNot provides chatbot solutions for sales, support, and operations, ensuring 24×7 engagement.

Pros and Cons:

No-coding bot builderAdvanced customization may require expertise
Supports various industriesSome integrations require higher plans

10. Aivo

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What it does: Aivo’s AI-driven solutions automate customer support on chat, email, and voice, offering personalized interactions at scale.

Pros and Cons:

Multi-language and multi-platform supportSetup might require technical insight
Real-time analyticsPricing can be steep for startups


AI tools in customer support are diverse, catering to various needs:

  • Best for Quick Setup: Intercom’s Resolution Bot and MobileMonkey are relatively easy to integrate and use.
  • Best for Large Enterprises: Watson Assistant and Kustomer IQ cater more to businesses that require extensive customization and integration.
  • Best for Multi-Channel Support: Aivo and ChatBot by LiveChat provide extensive support across various platforms and channels.


While AI tools revolutionize customer support, human touch remains irreplaceable. Businesses should integrate AI as an assistant, not a replacement.

Also, selecting a tool should be based on the specific support needs, customer demographics, and desired scalability.

Regular feedback and data analysis can help fine-tune AI responses to better cater to evolving customer expectations.

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Mani Karthik

About the Author

Mani Karthik

Startup Mentor, Tech Blogger & Entrepreneur.

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